Contact & Support

Need a hand with a Registration, your Team roster, or something isn't working on Competition Hub? Here's how to reach us and what to expect.

Support Email

General support enquiries can be sent to support@comphub.co.nz. Please include your name, the Competition you're registered for, and as much detail as possible so we can help quickly.

Event Enquiries

Questions about a specific Competition — such as schedule, venue, Divisions, or workouts — are best directed to that event's organiser using the contact details published on the Event page. For anything you can't find there, our support email above can point you in the right direction.

Registration Issues

If you're having trouble completing a Registration, weren't charged correctly, or need to update details after registering, contact us with your athlete name and the Competition you registered for. Most Registration issues, including duplicate payments, can be resolved within a few business days.

Team Management

Team Captains needing help with team invites, roster changes, or replacing a team member should contact us with the team name and Competition. Where possible, roster changes are best made directly from the Team Dashboard, which updates in real time.

Technical Issues

If something on the site isn't working as expected — a page won't load, a button doesn't respond, or you see an error — please tell us what page you were on, what you were trying to do, and (if possible) a screenshot. This helps us fix the issue faster.

Response Times

We aim to respond to support enquiries within 1–2 business days outside of live event periods. In the days immediately before and during an event, response times may be shorter for urgent, event-day issues and longer for general enquiries — see Event Day Support below.

Event Day Support

On the day of a Competition, the fastest way to resolve check-in, scoring, or heat-timing issues is to speak to event staff or volunteers on site, who can action most issues immediately through the Admin Check-In and Judge Portal tools. Our support email remains available for anything that can't be resolved on site.

Frequently Asked Questions

How do I know if my Registration was successful?

You'll receive a confirmation email once your Registration is submitted and, where a fee applies, once payment is completed. You can also check your Registration status any time from your Profile or Team Dashboard.

Can I change Divisions after registering?

This depends on the event organiser and whether the new Division has space available. Contact us or the event organiser as early as possible if you need to change Divisions.

What happens if I need to withdraw?

See our Refund & Cancellation Policy for how withdrawals, cancellations, and refunds are handled.

Who can see my scores?

Scores recorded by Judges appear on the public Leaderboards for the Competition and Division you're registered in, alongside your name. See our Privacy Policy for more detail on how your information is used.

I didn't get a confirmation or invite email — what should I do?

First check your spam or junk folder. If it's still missing, contact us with the email address you registered with and we'll confirm your Registration status directly.